FAQs
FREQUENTLY ASKED QUESTIONS (FAQ) 📌
Here are some common questions to help you shop with confidence at Velvets & Vibe!
🛍 ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, Amex), PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so modifications or cancellations must be requested within 12-24 hours after purchase. Contact our support team ASAP if needed.
🚚 SHIPPING & DELIVERY
Q: How long does shipping take?
A: Estimated delivery times:
✔ US & UK: 4- 8 business days
✔ International: 6 -11 business days
✔ Expedited Shipping : 3-5 business days
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can track it on our Track Order page.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $250 (customizable based on store policy).
🔄 RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 15 days of delivery for unused, unworn items with original tags. Final sale & custom items are non-returnable.
Q: How do I initiate a return?
A: Contact our support team at [velvetsandvibe@gmail.com/contact page], and we’ll guide you through the process.
Q: When will I receive my refund?
A: Once we receive and inspect the item, refunds are processed within 5 business days to your original payment method.
📢 OTHER QUESTIONS
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter and follow us on social media for exclusive deals & offers.
Q: How can I contact customer support?
A: Reach out to us via email: [velvetsandvibe@gmail.com] or through our Contact Us page. We’re happy to help! 💌
Still have questions? Contact us anytime! ✨😊